Sterling Remote Deposit Support

Sterling offers quick support to our clients so they can run there business.

Primary Contacts

• For issues or questions when using your Remote Deposit system, please call general support at (212) 760-2031.
• Other technical problems with your computer, please contact your system administrator.

Frequently Asked Questions

Why is my scanner not responding?

Always check if the machine has a power supply.

Why are the checks not scanning correctly?

Make sure all the checks that are being scanned are shuffled and aligned neatly to the bottom right corner of the face of the check.

System Requirements

• Broadband Internet access through an Internet service provider
• Windows 2000 or Windows XP
• 512 RAM or higher recommended
• 8 MB video card
• Scanner provided by Sterling National Bank
• USB 2.0 Port